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FAQ

Do you ship worldwide?

Yes, we ship worldwide!

All international orders will be shipped using trackable shipping service ( tracking number will be provided) with insurance.

Please refer to Shipping Terms page for more details.

Do you offer free shipping?

Yes, we do.

Please refer to Shipping Terms page for more details.

What currency will I pay in?

All prices are in Singapore Dollar (SGD, S$)

What mode of payment are accepted?

We accept PayPal and credit card.

What about your website and payment security?

SSL SECURE WEBSITE

Your security and privacy are of utmost importance to us. Our site uses SSL secure connection, a security technology that enables encrypted communication between the web browser and web server; all information transmitted on our site will be encrypted and private.

There are two things you will notice when you are on a secure website – a SSL padlock icon will appear at the address bar, and the website address will start with “https://” (e.g. https://strapshouse.com). You will see the word ‘Secure‘ and a padlock icon if you are using a google Chrome browser.

PAYMENT SECURITY

  • 3D SECURE AUTHENTICATION
    An additional security feature from credit card issuers to make online shopping transactions safer by authenticating cardholder’s identity at the point of purchase – the issuing bank will send an OTP (one time pin) to the cardholder for authentication.
  • PAYPAL BUYER PROTECTION
    PayPal has many buyer protection features in place that you can count on. You can refer to PayPal Buyer Protection page for more details.

Do I need to register an account to place order?

No. You are able to place order and check out as guest without creating an account.

How do I know my order has been received?

You will receive an email confirmation when your order is being processed, and another email confirmation when your order is complete.

If you don’t receive any email confirmation at all, please check your spam/junk folder, or email us at [email protected]

How do I change my order or shipping info?

If your order has not been shipped, we are able to make the necessary changes for you.

Please contact us at [email protected] with your order number or payment ID.

What is the estimated delivery time?

Local: 2-5 business days
Overseas: 7-30 business days

Different country’s custom clearance and postal carrier processing time may vary. For shipping to certain countries may take a longer time to arrive due to strict custom inspection. We seek for your understanding and patience in the event if the shipment is delayed as it’s beyond our control.

Please refer to Shipping Terms page for more details.

What about returns and exchange?

Please refer to Return & Exchange page for more details.

Where do I self collect?

You can self collect at our office:

16 Arumugam Road, #02-05
LTC Building D
Singapore 409961

We open from Mon to Sat (not including Sun & Public Holiday), 11am to 6pm.

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